Methods to Keep away from On-line Fee Fraud Whereas Utilizing UPI Apps, E-Wallets

Avoiding on-line fee fraud whereas utilizing UPI apps or e-wallets is turning into more and more troublesome with the rising quantity of on-line transaction in India. Complete variety of transactions made by means of the Unified Funds Interface (UPI) in February 2021 was 2.29 billion, in accordance with knowledge offered by the Nationwide Funds Company of India (NPCI). And as extra folks make funds utilizing UPI apps and e-wallets within the nation, the incidences of on-line fraud develop. Scammers proceed to search out new methods to steal the hard-earned cash of people. Many such victims have posted about their ordeals on social media.

The listing of victims of on-line fee fraud not solely consists of the individuals who dwell in rural areas and are new to the world of digital funds, but additionally many individuals dwelling in city areas and utilizing UPI apps and e-wallets incessantly. In a current case, Delhi Chief Minister Arvind Kejriwal’s daughter Harshita Kejriwal was additionally allegedly duped of Rs. 34,000 whereas making an attempt to promote a settee on-line. A person posing as a purchaser contacted Kejriwal and advised her that he would ship a small quantity to substantiate her checking account. He initially despatched her Rs. 2 and requested her for affirmation, in accordance with media studies. However after that, he reportedly despatched her a QR code that enabled him to withdraw funds from her financial institution.

It is a frequent means of fraudsters trick people by sending them a fee request on their UPI app. That request permits them to simply switch the cash. However together with sending fee requests, criminals use social engineering to dupe folks.

“Social engineering may be present in varied varieties, and we use varied names to it akin to phishing and smishing,” Vikram Jeet Singh, Director, Threat Consulting – IT Advisory, KPMG, advised Devices 360 in an earlier interview.

As soon as the fee request is accepted, the UPI app asks for the PIN, which is the final step to finish the transaction. Which means that you may lose the cash the second you enter your UPI PIN, which you should not.

“In terms of a client, it boils right down to frequent sense,” mentioned Ram Movva, President and Co-Founding father of Tamil Nadu-based cybersecurity providers agency Cyber Safety Works.

A lot of the main industrial banks run varied on-line and offline campaigns to tell their clients about frauds happening by means of UPI apps and e-wallets. The NPCI additionally educates people by means of its social media channels. Nevertheless, some consultants consider that frauds might be minimised by bringing stringent insurance policies and guidelines.


“With no knowledge requirements… outlined by the federal government — and neither by the Reserve Financial institution of India nor by CERT-In — folks have been left apart from the safety level,” mentioned Sateesh Kumar Peddoju, Affiliate Professor, Indian Institute of Expertise – Roorkee.

The expansion in on-line fee frauds have made it fairly troublesome for companies to guard clients as cybercriminals proceed to construct new methods and mechanisms to focus on harmless folks.

“Increasingly more of us have develop into accustomed to doing increasingly transactions on-line, particularly for the reason that COVID-19 pandemic hit final 12 months, and it’s simple to neglect that there are folks on the market who will do something to acquire cash or private data by deception,” knowledge safety agency Sophos mentioned in an announcement.

Having mentioned that, you’ll be able to take sure steps to remain protected from on-line frauds whereas making funds by means of a UPI app or e-wallet.

Keep away from partaking with strangers

One of many first steps that may assist you to keep protected in opposition to on-line frauds is to keep away from partaking with strangers by means of any medium. It will be important that you’re not speaking with unknown folks over a telephone name or message — until it is one thing very pressing and unavoidable. Banks additionally inform their clients to not disclose private or transactional particulars akin to UPI PIN or OTP even to folks claiming to be banking officers contacting them by way of electronic mail or telephone.

“There are tens of millions of faux emails which might be being despatched on a regular basis by hackers,” mentioned Karmesh Gupta, CEO of community safety agency WiJungle. “They often pose that they belong to an genuine organisation or platform to trick and ask you for the specified data. Earlier than performing upon any electronic mail, just be sure you completely examine and confirm the e-mail deal with.”

By not speaking with fraudsters, you’ll be able to keep away from getting caught in social engineering methods that fraudsters usually use to steal cash from people.

In case you might want to interact with somebody you do not know, perhaps for promoting a family merchandise (like in Harshita Kejriwal’s case), try to be very cautious of the communication you make and must not ever share your financial institution particulars. You should additionally not share OTP or another transactional data you get in your telephone whereas speaking to somebody you do not know personally.

“Fraudsters observe social media accounts and might method the consumer beneath the guise of offering help,” mentioned Damon Madden, Principal Fraud Guide— Fraud & Threat Administration, ACI Worldwide.

PhonePe had additionally noted in a weblog publish that fraudsters usually construct on their credentials by telling people who they work for the armed forces, police, or the federal government. However try to be conscious and never belief any particular person simply because they seem to signify a reputed organisation.

Gupta identified that in some instances, dangerous actors attempt to join with people by pretending to supply them heavy reductions, gives, and offers from on-line purchasing platforms. “This is without doubt one of the mostly used and trending methods of looting folks by means of on-line channels,” he mentioned.

You need to, due to this fact, be utmost cautious whereas taking any actions on emails or messages claiming to offer you low cost gives and offers.

Don’t share OTP with anybody

One-time password (OTP) is what banks and monetary establishments ship to validate transactions in India. However sadly, OTPs have additionally develop into the entry-point for many frauds these days.

“Banks often do not ask for private data on SMS, so in the event you obtain a textual content asking about your monetary data, it’s typically a crimson flag,” mentioned Madden of ACI Worldwide.

Gupta of WiJungle mentioned that OTP frauds had been one of the crucial frequent attributable to which lots of people misplaced entry to their necessary data and even lakhs of rupees. “It’s often the lack of expertise that folks share their OTP (one-time-password) contemplating that it has come from the financial institution or any official authority. Thus, it is very important take care earlier than sharing the OTP to any unknown,” he mentioned.

You need to by no means share the OTP you may get in your telephone with anybody over a name or message. Additionally it is necessary to notice that you should not be getting into your banking particulars or login credentials to your checking account on a pc or system that’s a part of a shared community, as it might let somebody know your data from the backend.

Fraudsters usually ship doctored hyperlinks to acquire cash out of your account. UPI apps akin to BHIM and Google Pay have additionally made it simpler for scammers to make fraudulent transactions by sending fee requests. Nevertheless, Movva of Cyber Safety Works mentioned that irrespective of it is best to by no means click on on a hyperlink you obtain or proceed with a transaction request until you initiated it your self by way of a UPI app or your financial institution’s web site.

Google Pay shows a blocker warning display screen for prime worth QR/ fee hyperlink transactions to warn customers about fraudulent funds and guarantee they approve transactions after due deliberation. However a number of folks nonetheless develop into victims, particularly when a fraudster tries to participate funds from their account as a substitute of getting your entire cash out in a single transaction.

Much like Google Pay, PhonePe additionally asks customers to not reply to any random fee requests. “All the time bear in mind you wouldn’t have to ‘Pay’ or enter your UPI PIN to obtain cash on PhonePe,” the corporate wrote in one other weblog publish that particulars the kind of on-line frauds that occur whereas utilizing UPI apps.

“Receiving cash requires no PIN,” Citibank additionally wrote in a detailed support page round UPI frauds.

Keep away from counterfeit apps

Though Apple and Google attempt laborious to take away duplicate and false apps from their app shops, you should still come throughout counterfeit UPI apps whereas downloading different apps. It’s, due to this fact, necessary that you should not set up these in your telephone.

“Customers ought to confirm the title, developer, registered web site and electronic mail deal with of an app earlier than putting in it on their cell phone,” mentioned ACI Worldwide’s Madden.

Alongside counterfeit UPI apps, you may discover a number of apps that seem like related together with your financial institution once they really aren’t. It’s, due to this fact, your accountability to put in solely authenticated and official banking apps in your gadgets.

Fraudsters nowadays attempt to join with people by means of faux helpline accounts on social media. In some instances, fraudulent telephone numbers additionally seem on serps. Platforms like Google Pay and PhonePe, nevertheless, advocate customers to attach with their assist group immediately. You’ll be able to attain out to Google Pay by way of its toll-free quantity 18004190157 or by going by means of the Contact Us part within the app. PhonePe additionally has devoted buyer assist on its web site. Equally, most industrial banks have their official helpline numbers and social media accounts that it is best to attain in case of a question or for reporting a fraud.


Consultants consider that it is very important let others know in the event you’ve caught in a fraudulent exercise to assist them beware of comparable experiences. You also needs to hear in regards to the incidents occurred with others to watch out at your finish.

“Report scams in the event you can. It won’t really feel as if you might be doing a lot to assist, but when many individuals present some proof, there’s a least an opportunity of doing one thing about it. However, if nobody says something, then nothing will or may be finished,” Sophos mentioned.

Does WhatsApp’s new privateness coverage spell the tip to your privateness? We mentioned this on Orbital, our weekly expertise podcast, which you’ll be able to subscribe to by way of Apple Podcasts, Google Podcasts, or RSS, download the episode, or simply hit the play button beneath.

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